Customer Information

If you register for MySpeidel while visiting our homepage, we would like to point out the following:

1. Our contractual language

German is the only available language for the conclusion of the contract. Translations into any other languages are for information purposes only. In the case of any contradictions, the German text shall prevail.

2. Essential characteristics of our services

The essential characteristics of the services we offer as well as the validity period of limited offers can be found in the individual product descriptions within our Internet offer.

3. Conclusion of contract between you and us

The presentation of our services is not a binding offer on our part. Only the registration to MySpeidel by you is a binding offer in accordance with § 145 BGB (German Civil Code). In the case of acceptance of this offer, we will send you a confirmation by email. This is how the SaaS contract between you and us becomes legally effective.

4. Technical steps to the conclusion of the contract and correction options

You can detect any input errors of your registration at the final confirmation and correct them at any time by means of the delete and change function.

5. Our prices

MySpeidel is free of charge.

6. Consumers’ right of cancellation

Cancellation policy

Right of cancellation

You have the right to withdraw from this contract within a period of fourteen days without giving any reasons. The withdrawal period is fourteen days, beginning on the day of the conclusion of the contract.

In order to exercise your right of withdrawal, you must inform us at Speidel Tank- und Behälterbau GmbH, Krummenstraße 2, 72131 Ofterdingen, Phone #: +49 (0)7473 9462-0, Fax #: +49 (0)7473 9462-99, verwaltung@speidel-behaelter.de
by means of a clear statement (e.g. a letter sent by mail, fax or email) which says that you want to withdraw from this contract. For this purpose, you can also use the enclosed sample withdrawal form, however, this is not mandatory.

In order to observe the withdrawal period, it is sufficient to send the notification to exercise the right of withdrawal before the end of the withdrawal period.

Consequences of the cancellation

If you withdraw from this contract, we will immediately have to return all of your payments we have received from you, including the cost of delivery (except for additional costs resulting from the fact that you have chosen a different type of delivery than the most favourable standard delivery that is offered by us) within a period of fourteen days from the date on which we have received your notification to withdraw from this contract. For such repayment, we will use the same means of payment that you have used in the original transaction, unless it has been explicitly agreed otherwise; in no case you will be charged for any repayment fees.

If you have requested that the services be commenced during the period of withdrawal, you will have to pay us an appropriate amount that equals the proportion of services compared with the total services provided in the contract.

7. Saving and ensuring access to the contract text

We will store the data that are required for processing the contract between you and us. The registration details, the general terms and conditions as well as your consent will be sent to you by email. You can view our general terms and conditions at any time on this website. In this respect, we refer to the Regulation of Data Protection in our privacy statement.

8. Dispute resolution

We would like to point out that, in addition to ordinary proceedings, you also have the option of an out-of-court settlement of disputes pursuant to Regulation (EU) No. 524/2013. More details in this regard can be found in Regulation (EU) No. 524/2013 and at http://ec.europa.eu/consumers/odr

Our email address is:

verwaltung@speidel-behaelter.de. In accordance with § 36 VSBG (Consumer Dispute Resolution Act), we point out, that we are not obliged to participate in an out-of-court dispute settlement procedure in front of a consumer arbitration board.

9. Our Terms & Conditions

Otherwise, please refer to our general terms and conditions.

10. Who are we?

Speidel Tank- und Behälterbau GmbH, Krummenstraße 2, 72131 Ofterdingen, Represented by the managing directors: Stefan Speidel und Fabian Speidel
Phone #: +49 (0)7473 9462-0,
Fax #: +49 (0)7473 9462-99, verwaltung@speidel-behaelter.de, www.speidel-behaelter.de
COMMERCIAL REGISTER: Stuttgart District Court I Register number HRB 381092
VAT IDENTIFICATION: VAT ID: DE811241003